Originally Posted by janetdoe

I used the callback feature on Dec 21, my call back time was estimated in 1.5 to 2 hours due to blizzard in midwest. I received four 'callbacks' (the caller ID number was AA web services) where I would answer the phone, say "Hello? Hello?..." and hear nothing but silence for 30 seconds, then the call would disconnect.

After the fourth aborted callback (first one at around 2 hours as estimated, then one every 30 minutes afterwards) I called the EXP desk again, waited 10 minutes, got my issue straightened out. Then I asked to be transferred to web services and complained about the callbacks. The agent said she would cancel the callback, and that she had received several complaints about the same issue that evening.

So hopefully they will get it worked out soon.