Originally Posted by
B747-437B
Wow, the reaction from the EK apologists here is quite shocking.
It should not be the passenger's responsibility to point out defective seats to the crew, nor to relocate themselves in case of receiving a faulty product. Emirates was contracted to provide a properly functional seat to the passenger and they failed to do so.
If a passenger has a problem, then the passenger should report it then so that something can be done about it at the time. Then there would be nothing much to complain about Just sending a letter afterwards smacks to me of a game of bobbing for compensation
Yes, Emirates should provide a functioning seat, but that doesn't mean that crew onboard should be psychic and guess that a seat has a problem