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Thread: Missed connection on different PNRs: how helpful is BA?
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Old Dec 14, 2012 | 3:21 am
  #12  
Sam Bee
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Airlines like Thai can be wonderful or horrendous. I've had SQ & MH make changes they didn't have to by simply being nice.

If you find yourself at Heathrow staring at a long delay to Copenhagen, with the possibility of missing your connection, i'd suggest trotting over to T3 and speaking with Thai Airlines to see what they can do - either delay your flight for a day, or even look at flying you out of Heathrow. And smile and some warmth can make wonders happen.
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