Originally Posted by
elitetraveler
Is it the Dallas Morning News' research or are they just reporting on airfare watch.com?
Either way i think it underscores that AA employees are nothing special and that there is quite a bit of work to do if AA wants to regain their position as a premium provider. @:-)
<redacted> just pointing out that their way of comparing the carriers was flawed. They were smart enough to know a calculation had to be made for a valid comparison, but not smart enough to know how to do it.
Clearly, an airline with 1 percent of the traffic getting 10 percent of the rudeness vote is not equal to one with an airline with 16 percent of the traffic getting 25 percent of the rudeness vote. Of course AA needs to improve, but let's not go confusing it with Spirit.