I operate the route often, and am merely playing Devil's advocate here. Any concerns or complaints you have are valid. My main question would be, were any of these issues raised on board at the time allowing for immediate resolution?? Kosher meals out of most stations are prepared, frozen and boarded. YUL/YYZ more than likely was a sandwich snack with YYZ/TLV being more elaborate. If the entree was not heated properly, with the proper acknowledgement, that could have been fixed. If any tray component was not properly thawed, there are ample kosher food items on board that could have been put together. Regarding the KSML on the final YYZ-YUL leg, it would not have been carried over onto an alternate flight unless special arrangements were made. Furthermore, were these issues brought to the attention of either of the two Service Directors on board??

Praying on board is part of the nuance of TLV flights. It often coincides just before the 2nd meal service and if possible we try to time it so it doesn't interfere with service delivery. We have to coexist in fairly confined quarters, and praying usually takes place in the mid-galley on the 767. Kudos to AF if they were actively promoting a "minyan". I would suggest that this was a one of, and not the norm. Good on them!

Further to Sebring's comments, my Mother who falls in the age range of your parents would be aghast if somebody offered her assistance. If your parents were in need of mobility or special assistance, unless previously requested, please make your needs known prior to arrival - the advice can be sent ahead.

It's always good rule of thumb to forward letters of concern/complaint shortly following the actual travel experience. Given the volume of flying that we do, it's questionable whether crew members (should they be contacted) would remember a special meal irregularity that occurred several months previous.

I wish you and your parents safe travels in the future.