Originally Posted by
767300ER
I think the problem is related to the fact that even if ACTT participate in the AC forum the level of participation and frequency of posting is not high enough to meet expectations.
SPG team of Starwood Lurkers comes to my mind when I think of solid involment. and great customer service. The SPG forum is much better now that it was before the lurkers mostly because complaints are adressed faster and a real 2 way communication is acheived.
Maybe AC should consider that model and invest more time and ressources into it. I am sure that on the long run it would generate payback. My 2 cents
Or indeed the 'official' LH Lurkers, who (re-) entered active participation a few months ago. I think there are 4 or 5 of them 'manning' the Lurker desk.
http://www.flyertalk.com/forum/miles...nairlines.html
I got direct help from one of them getting action on a complaint / claim for compensation I had lodged and which had sunk into the LH 'customer service' (an oxymoron if ever there was one) morass. Did wonders for my opinion of LH, and ensured I was comfortable to choose to fly with them again.
It does take thick skin from an airline to face the, er, 'robust' discussions here, but I would commend AC to take up the challenge and become oficially and more extensively engaged here.