Originally Posted by
localtraveler
They clearly look down upon their Platinum guests (and possibly everyone else).
Oh my goodness this is true in my experience. I had a customer service issue and was just appalled at how they treated me. The GM of the property made it clear to me that she didn't care about my business, didn't care that I was a Platinum, didn't care about my opinion of the hotel, and didn't care how many people to whom I related my story -- she wasn't going to be of assistance. I wouldn't stay there for love or money. And it doesn't surprise me one bit that they're leading the charge on a sleazy move like this.