You were clearly unhappy with the experience but it's hard to judge how much this was down to bad service and how much to your subjective expectations. One crew member per 11 pax is not an issue. Plating meals in the galley and serving row by row, which is more personalised and less canteen-like, would not normally be perceived as an issue. Likewise meal service an hour into the flight, unless it resulted in the meal being rushed in preparation for landing. But the opposite seems the case here as you felt the trays were not cleared away fast enough. However, if service was an hour after take-off then it's surprising there was no drinks round before it and I agree this could make one feel neglected. Having to clear your own glasses because the crew member was distracted is certainly not good, but in the great scheme of things not something to get upset about. I'm not sure whether you're objecting to aspects of the service or the crew member's attitude. If the latter, it may be worth mentioning in feedback. if the former, I would shrug it off and relax more on the next flight.