Mrs Sofasurfer had requested a status match in early August (her Silver status was due to expire in September, so we thought 6-8 weeks would suffice).
Unfortunately, the next three months were eclipsed by a pretty serious health scare (surgery, etc) and now we've come through that with the all-clear (and are planning a fair bit of business and personal travel for the coming months), I've now discovered that her status match never seemed to go through the system
- and after trying to sort this with the BAEC call centre, we've received what appears to be a form letter saying the status match hasn't gone through
I think a PM to Nicci is in order... (sounds like she is as capable as Joanna, from others' experiences - fingers crossed she can assist!)