Originally Posted by
kesler.go
I sent an email this morning, CX Manila replied that they have forwarded to PVG for resolution. Not sure if its a good sign.
I assume you are MNL-based.
Unless you are still in PVG, I don't see why it has to be forwarded to PVG (as compensation or replacement will be sent to your home).
Something does not seem right...but at least, they respond.