davistev it is amazing AC won't make the necessary arrangements to get you to NRT. This is incorrect. It actually upsets me when I hear this because is this what a "World class" airline would do? They know this happens but they don't tell their employees what they pax is entitled to?

Advise the agent to read CIC*77. I'm looking at a copy as we speak. I may be in MAA but it always is close to me!

CIC*77:

-Following Guidelines apply to both revenue & Aeroplan bookings, (my bold) including consolidators bookings.

- These have been established to address protection of customers affected by schedule changes initiated more than 48 hours prior to departure. Departure within 48 hours refer to CIC*99/2

- Customers perception of schedule changes is that airlines unilaterlly make changes, with no consideration to how distruptive they can be to customer. Many times this can have a negative effect on the airline's image. Although from an airlines' perspective schedule changes are standard industry practices, we should not add to the negative perception by appear to be inflexible

yada yada yada

- always book the original class of service. If original class of service is not available, use following guidelines: For H class and lower book up to B class. For B,T, and M class book up to Y class. For J cabin, book up to J class

- Aeroplan bookings: Always protect in W/D Class. If Aeroplan space is not available, book revenue up to B class and quene to yield for conversion. Yield has agreed to change KK status to HK and reappend any special servcies. PNR will not be quened back to Aeroplan. Add a ticketing timeline of 5 business days. If time does not permit, call yield for conversion.

- If customer has accepted the protection and then wishes to make a change once the paper/etkt has been reissued, at this point s/he is subject to the change fee.

- readh CIC*77/81 for complete details on how to protect due to Skch and how to queue files to yeild mgt

yada yada yada.

- as per general manager call centers, expenses incurred due to schedule change protection, (i.e. protection on OAL [my comment: Other airlines], overnight, hote etc), must be charged to the department id/account number of call center handling the customer

- tkted customers** AC is repsonsible for protecting ticketed customers only.

yada yada yada...

- if suitable protection is still no found, agent may offer the followiing, depending on the circumstance of travel and type of ticket:

- Protection on OAL: 1. Star Alliance and 2. OAL with which we have signed protection agreement (refer to specific agreement page in CIC*77) (my bolding) Note: Aeroplan bookings are limited to carriers, with which AC has frequent flier redemption agreements.

- overnight hotel
-refund

yada yada yada....and then it ends.

You basically can choose any airline if what AC gives you does not work out. As far as your aeroplan reward, it has to be a star carrier but the carrier does not have to have inventory available in a reward class. So you can take ANA.

I also had this happen to me on an Aeroplan booking. Ended flying on AA on my own because I did not find this until after my trip.

I could scan and e-mail this to you? It's 18h45 and I'm rushing out but I'll do it tomorrow.

I have the full contract of carriage rules as well...can go through there later tonight but CIC*77 encompasses it.

Another link to take a look at is...
http://www.flyertalk.com/forum/Forum5/HTML/005879.html

Keep us posted and...good luck.

Cheers


[This message has been edited by sing-along (edited 09-18-2002).]