Originally Posted by
povertyjetset
I have an award ticket booked on UA for Turkish Airlines. TK changed one flight time making the connection is IST impossible. What are my rights as far as getting a comparable itinerary? Basically, I could only get rescheduled on flights that had similar award availability (i.e., economy saver) and since the schedule change happened several months after I made the initial reservation, my choices had dwindled considerably.
I actually had a UA agent call TK to see if TK would open another award seat where none existed since it was their change, not mine. No dice.
Cheers.
You have no "rights".
You have options.
You can work with UA to find an alternative routing that has economy saver availability.
If you don't find something to your liking, you can refund your ticket and get your miles back.
Last edited by UAPremExecflyer; Oct 15, 2012 at 5:43 am
Reason: added options