Originally Posted by
Blackcloud
Yes it can be that but I look at it as an enhancement to the experience.
Why do people see the negative with QF changes while airlines like SQ get rave reviews for doing things like "Book the Cook"?
Because people are sick and tired of QF beating them on the head with disruptions, inconsistencies and a FF program seen as poor value for money. Lots of good things are easily forgotten when one bad thing irritates.