Originally Posted by
channa
Replaced? Those were all part of the CO "No" culture before.
The arrogance you describe is part of the reason they have confidence saying "No" so frequently to customers, or they're happy to leave customers hanging in a situation rather than doing the right thing.
So it was really a culture of "Rah Rah we can do no wrong, but if we did, we'll be punished for it, even though we will never do wrong, because we are always right"?