Originally Posted by
channa
Yes. They can most definitely do it, but the culture of fear and intimidation that pervades the new UA prevents people from doing the right thing. I think they call this "dignity and respect" or something. Anyhow, the system is just the convenient excuse, because it's so bad, it's plausible to the customer.
It's crazy that the Rah Rah, "We can do no wrong" culture of CO has been totally replaced by a "culture of fear and intimidation" in just 9 months.