Originally Posted by ftnoob

I recently had a similar issue at SLC. No yelling but a stony glare and a sarcastic "You don't think I should do what the employees working here tell me to do?" Whether intentionally or not, the ticket counter agents are encouraging the "wait until called" behaviour because folks in line hear folks ahead of them being called up, but fail to notice that more experienced pax go to an open kiosk without being called. The problem is going to keep getting worse unless the agents modify their call up protocol.