Join Date: Feb 2006
Location: portland, oregon
Programs: alaska, united, air france, lufthansa,delta, starwood
Posts: 382
Originally Posted by
jackal
I have communicated this to both Joe Sprague and Rick Rasmussen. I don't know if the message was fully heard and understood, though. I suspect one of two things, though: Joe and Rick agree with me but these decisions are coming down from above their heads and they are powerless or they have actively decided that the changes are better for them than the costs the changes are having in terms of loyalty and goodwill. I am not sure which of those is true.
Who are Joe Sprague and Rick Rasmussen and are they powerless to fix the mess Alaska and B of A have created? And do they care about the hit to loyalty and goodwill?
Last edited by jackal; Sep 22, 2012 at 8:59 am
Reason: Fixing quote tags