Originally Posted by
mfr2000
I can tell you that Lufthansa is the worst airline when it comes to compensation. I filed a complaint a couple of years ago and never even received an answer. Ever since I have completely boycotted the airline. I will never fly Lufthansa again.
I have complained in several occasions over the past years and have always revceived a personalized response addressing my grievances plus compensation, either miles or duty-free vouchers. However, my complaints were also detailed unlike complaint by OP. In one instance I even noticed an improvement afterwards (that was complaint about the AMS out-station and the fact that they always over-rode the blocked middle seat in Y).