FlyerTalk Forums - View Single Post - Does Lufthansa ever offer compensation?
View Single Post
Old Sep 16, 2012, 7:26 am
  #2  
NewbieRunner
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,486
Originally Posted by Vuzuggu
I flew Washington to Frankfurt Lufthansa First Class, Frankfurt to Copenhagen Lufthansa Business and Copenhagen to Dublin on SAS Business.

On the Washington leg it was a massive let down. Lounge Staff on their personal phone being rude, flight attendant shouting to another is this guy meant to be here in the first class cabin, seat was broken, flight attendant grabbed my drink mid sip. Even things such as PJ weren't matching just was not first class at all. Then 2 out of 3 bags were broken when arriving in Dublin.

I got a letter which just about apologies but offered no compensation! Is that normal for Lufthansa?
You might get miles for the broken seat and the cost of repairing the broken bags. You may have to contact SAS about the latter as they were the last carrier.

I don't think you'll get anything for the rude lounge staff or the loud flight attendant. AFAIK PJs for the "new First" have tops and pants in different colours.
NewbieRunner is online now