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Old Sep 16, 2012, 4:26 am
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FlyerTalker678
 
Join Date: Mar 2012
Posts: 182
Does Lufthansa ever offer compensation?

I flew Washington to Frankfurt Lufthansa First Class, Frankfurt to Copenhagen Lufthansa Business and Copenhagen to Dublin on SAS Business.

On the Washington leg it was a massive let down. Lounge Staff on their personal phone being rude, flight attendant shouting to another is this guy meant to be here in the first class cabin, seat was broken, flight attendant grabbed my drink mid sip. Even things such as PJ weren't matching just was not first class at all. Then 2 out of 3 bags were broken when arriving in Dublin.

I got a letter which just about apologies but offered no compensation! Is that normal for Lufthansa?
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