Originally Posted by
irishguy28
The delay has to be over 3 hours for the EU regulation to come into play on flights of 1,500km or more.
Of course, depending on the reason for the delay, the EU regulation may not even have been applicable at all.
You obviously weren't at AMS in time to take the booked flight. So you can't claim EU261/2004 on the basis of just that flight. That you arrived 5 hours later than planned is unfortunate, but not compensatable.
I'm not sure you have any grounds for claiming compensation. The delay at SIN was within the allowable time, so EU261/2004 does not apply.
I believe you need to check your facts irishguy28.
261/2004 comes into play as soon as a confirmed reservation for a flight has been made. The exact provisions and entitlements do indeed vary depending on the circumstances and timings/distance.
Reasons for the delay may indeed mean that compensation is not payable for the delay but there are other entitlements that are payable/reimbursed whatever the reasons for the delay.
A delay of 3 hours or more arriving at the passenger's final destination leads to an entitlement to compensation unless the defence of "extraordinary circumstances" under Art 5.3 is proved by the airline.
The entitlement for the delay experienced by the OP is 600 euros.
EC 261/2004 Regulation in full here:
http://eur-lex.europa.eu/LexUriServ/...4R0261:EN:HTML
Sturgeon judgement (which gave rise to delay compensation) is here:
http://eur-lex.europa.eu/LexUriServ/...CJ0402:EN:HTML