I booked a King for my stay last night at a hotel in Portland. Was given two queens in a handicapped accessible room. Today, due to other circumstances and things going wrong I was moved to a room with a King bed. BTW - much smaller room than the previous one but it does have the bedding requested. Not sure why it seems that Starwood can seemingly get around what they say is a benefit when, in fact, more anecdotal stories and experiences from users show that the benefit isn't there.

Not sure why Starwood doesn't just own up to it and say "we are no longer offering this as a benefit since we never really did?" Would probably resolve a number of complaints/posts/threads