Originally Posted by
RobOnLI
If you buy Delta's response in the other thread about MQM valuation then DL *can't* give anyone a heads up because it amounts to a fare change which they are legally prevented from advertising. So in other words they have to put the changes into effect before anyone knows about them.
The question then becomes why they didn't post about it (blog about it, etc.) as soon as they made the change. Legally the fares are in effect so they can write/talk about them immediately after that. DL didn't do that.
So now I understand why they don't advertise them 30 days in advance, again if the logic behind it is true.
-RM
Are you buying that deceptive DL canard which suggests the legal is not legal? Surely none of us posting in this thread are in the market to buy the Brooklyn Bridge, so why would anyone here be in the market to buy DL's lame excuse about advance customer notification of award chart changes? The combination of DL sleaze and incompetence in dealing with customers is unfortunately nothing new, and this situation is another example that DL is still being DL.
Welcome to DL, where management thinks of customers as being the enemy or ignorant sheep ready to be fleeced or at least have the wool pooled over their eyes.