Originally Posted by
KevinInRI
Be prepared to wait a while. I cancelled an award ticket a week ago and still haven't gotten my miles refunded. Agent I just spoke to said it can take up to two weeks or so "because everything is backed up with the merger".
IME, if I click "refund/redeposit" instead of "cancel", I get miles redeposited instantly (fee/tax refund to cc takes a few days). When I clicked "cancel" by mistake and then requested a refund, redeposit took longer (about a week?).