FlyerTalk Forums - View Single Post - Are United Club Agents No Longer Able to Assist With Rebooking/Ticketing?

Aug 21, 2012, 1:45 pm

#44

zoegksf

Join Date: Jun 2002

Location: SFO/JFK/MGA

Programs: UA 1P MM, AA-PP, AS, DL, HH G, SPG Gold, TA nada

Posts: 2,043

Quote:

Originally Posted by PTahCha

Sounds like there are 2 activities here:

Rebooking - UC agents should be able to do this, typically at the secondary desk beyond the check-in desk. Some outstations, such as JFK (and now SEA) claims that they cannot do this - that's just an agent who's too busy clipping his/her nails in the meantime.

New ticket purchase - Based on AD's observation, this can no longer be completed behind security.

I have never had the angels at JFK not re-book me, even though there is no 2nd desk. They always gladly do it and just tell me to make myself comfortable and then page me when it's done.

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