FlyerTalk Forums - View Single Post - issue with booking a 2013 companion fare

Aug 21, 2012, 9:16 am

#5

SouthwestNicole

Company Representative - Southwest Airlines

Join Date: Aug 2012

Location: Dallas, TX

Programs: Southwest Airlines Rapid Rewards

Posts: 9

Quote:

Originally Posted by nittanydave

i have as of 45 days ago qualified to have a companion pass for 2013. However, i'm unable to book the companion on a flight in January at this point and I'm being told by SW 1-800 number that they don't have a specific date other than 'the end of the year' at which time i'll be able to book this -

Has anyone else had such an experience ?

Hi nittanydave,

If you private message your Rapid Rewards number I can update your account to reflect next year's end date if you've qualified. In the future Customer Relations can manually process these requests as well.

Thanks!

Nicole, SWA Customer Relations

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