Originally Posted by
NicoEBG
Always ask the agent to use the StarAlliance award search system, search flights leg by leg and NOT as CPH-FRA-SIN as an example, search CPH-FRA and then FRA-SIN then the agent can melt it into one itinerary.
Beware of the married segment system though... CPH-SIN via FRA may have better availability than FRA-SIN, and vice versa. With LH once the booking is saved, it will marry the segments and undo the work.