Originally Posted by
docbert
You booked a 48 minute connection, and you'll avoid United in the future if you miss it?
This is not exactly what I mean. I already had very unpleasant experience flying with United. It is not their fault that the flights are sometimes delayed or cancelled, but to deal with customers is their responsibility. They were not able to deal with people appropriately that time or even politely. Of course, this might be an isolated incident, so to speak.