Originally Posted by
dayone
My guess is that the closure has little to do with your earning and a lot to do with your redemptions.
All it takes is one wrong word by the passenger using the miles to set off flags. I recall a thread here in years past where an award ticket flyer told the counter agent what a great deal they got on the ticket (money had exchanged hands), and in a second case a person going to Australia for a wedding, on an award ticket redeemed by her brother's coworker, whose name and account info she did not have, was denied boarding. If something like this happened to the OP it's not going to be resolved with a Mileage Plus or reservations supervisor on the weekend.