This has been a frustrating experience.
I booked my flight in July for a trip in late September, hoping to catch some cheaper tickets. The one I booked on UA cost me 129.60. However, I noticed that recently the fare has dropped to 79.60. A 40% percent drop!
When I called UA reservation, they said they have no problem refunding me the difference, but a processing fee of $50 will be applied. I tried to speak to the supervisor and got the same answer and some sympathy. Wrote to UA customer care, no reply yet, not sure if they will care to respond.
This is not a huge deal and I am ready to move on, but I wonder if anyone has had similar experience and had better luck than I do? Thank you.