Originally Posted by
mherdeg
Here is what I was trying to do that led to "R8" becoming "R0" and my wife and I being seated in separate cabins on the same flight:
[...]
The upgrade inventory that was shown online when I hit the "buy" button was gone, gone, gone by the time I could try for it. A layman would surely call this "bait and switch".
When is the flight? It seems very unlikely that an international flight would go from R8 to R0 within 12 hours.
And no, this isn't "bait and switch". Not only does "bait and switch" imply malice, but you are/were free to cancel the ticket within 24 hours for no fee if you were unhappy with the outcome - that's not a characteristic of B&S.