Originally Posted by Groombridge

But to get back to the original point: does awareness of Lyn's visit result in a higher service standard? In many cases, the answer is surprisingly no, as can be read in her reviews, and the fact that a hotel does not even get its act together to provide a renowned critic with a good experience should be a warning to anyone considering a stay. But on the other hand, when Lyn does receive a higher service quality because of the hotel's awareness of her, that does translate into higher service quality for others who stay subsequently, and that value should not be underestimated.