Many of the MF crew do know all about these little discussions on FT and at the same time are aware of the inital 'faults' or 'issues' we had early on in the fleet, however as operating SCCM we have now seen the gradual increase in standards, efficiency and product/brand knowledge. Therefore it is good to see that our customers can also see this. Friendliness, approachability and a genuine sense of wanting to offer the best is more often than not, what our crew's want to offer and often this does happen, as evident from the OP. It is not always possible, and at times service may take a little lnger than normal or the SCCM may not get to say hello to all our Executive Club members, but on the whole part we do seem to be settling in.

D1L

The views expressed are my own and do not reflect those of my employer.