Feds hiring ‘mystery clients’ to visit airports
http://www.obj.ca/Local/2012-08-08/a...sit-airports/1
Contractors will fly round-trip between two airports to observe Air Canada's self-serve kiosks, as well as its ground and in-flight services, according to a solicitation notice published to the online contracting site Merx. Security services and well as airport signage will also be anonymously examined.
The Office of the Commissioner of Official Languages estimates the contract will be worth approximately $90,000 and says contractors performed similar work in 2009–10, 2010–11 and 2011–12.
A press release published separately says more than 1,500 anonymous observations will be conducted this fall.