Originally Posted by
shoegal0107
... but considering I'm not even at the checkpoint for that long, I find it hard to believe that someone working there all day has not heard any complaints!
I believe that it may have to do with either being hardened to the job and lacking compassion or empathy, or interpreting the situation differently than the traveller. We've seen that here in past on FT.
Then there are the TSOs who shout and bully; they most likely enjoy the responses like that as it validates their sense of power.
The relations may be referring to their perception of valid complaints, which may differ very greatly from ours.