FlyerTalk Forums - View Single Post - Cut myself on glass on carpet in room at JW Marriott
Old Aug 6, 2012, 2:57 pm
  #7  
dw
 
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,486
In a case like this, where you weren't severely injured, it would seem that the best way for the hotel to make it up to you would be to offer some small compensation prior to check out.

However, it's likely that certain corporate policies will dictate the hotel to not offer any compensation at this time, to avoid admitting fault. Instead, the hotel may forward the matter to the corporate department that handles such matters (maybe risk management)? You may then hear directly from them with any offers of compensation.
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