FlyerTalk Forums - View Single Post - typhoon, air china cancel flight, rebooked and then pulled us from gate,
Old Aug 5, 2012, 3:42 pm
  #11  
Often1
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Originally Posted by webrobby
That is just an amazing experience. This is so clearly a matter of irregular operations that needs to be reported directly to Star Alliance. Try to be as succinct as possible and make sure that the management team there finds out what happened so they can do their jobs knowing that this is how one of their members is treating their customers. Be persistent but also clear that you're compelled to explain the customer expectations were clearly not being met. Good luck
*A? That's a marketing alliance which has something like 3 employees in Frankfurt who shuffle lounge chits back and forth.

The chances of satisfaction here are zero. CA knows that OP considers himself a US customer and will never fly CA again. US can't do anything, it's basically a ticket seller in this instance and OP is stuck in the middle.

Maybe write a short (3 declarative sentences --- no more) note to US and hope they do something for you with CA.
Often1 is offline