FlyerTalk Forums - View Single Post - Can starwood employees file complaints against customers?!
Old Aug 4, 2012, 12:25 pm
  #13  
FD1971
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Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
Sorry, but I lost the overview.

OP booked a room, did not get an upgrade, so did not use the room, but paid for it.

OP's friend showed up 15 minutes later, did not have a reservation, booked a suite on the way to the property after receiving a heads up that the OP did not get a suite and both the OP and his friend stayed at the suite.

OP called Corporate to request a waiver on the cancellation policy, because he was able to use his friend's suite and did not want to pay for his room, because he did not receive an upgrade...
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