Hi All,
I'm a co-founder of Flightfox. Happy to answer any questions.
For those who don't know how Flightfox works, here's the ideal scenario:
- Customer posts trip details
- Experts reply with 2-3 ideal flights with different selling points
- Customer chooses flight, books, awards winner, that's it.
The value proposition is that a customer pays a fixed fee to get access to people focussed on finding the best flights (not up-selling hotels, etc). It's especially suited to people who know what's possible, but don't have the time or skills to do it themselves.
As you can imagine, there are a lot of variables that create friction. Right now, we're working hard to improve the initial data we collect so the experts have more to work with from the outset. We think this is the key to increasing value for both customers and experts.
For example, we plan to ask about baggage, age of passengers, cost vs convenience, ideal airline alliance, etc.
There's a lot more that needs work, but we're getting to it all based on priorities. I'll keep an eye on this thread and adjust our priorities along the way. Right now we're working on the Contest creation wizard and we're increasing the auto-generated flight information (such as flight duration). We're also working on getting auto-awarding back online (long story), so experts should expect a flurry of awards in the next 48 hours.
All the best,
Todd @ Flightfox