Here's a use case for the Alaska website team:
An Army spouse on Ft Wainwright is trying to surprise his wife (who recently returned from a war zone) by arranging a visit from her parents, who live in Western WA.
His in-laws have an ANC->SEA cruise package already set. He just needs to get them from SEA to FAI and then to ANC. He'd like to do so using miles for award tickets. He has plenty of miles.
He goes to your website and attempts to book their trip involving these three cities (and in that order) by selecting "multi-city" and "Use miles" and proceeding.
Do you think your website team can come up with a better user experience than what you currently provide? (Since the answer is obviously yes, maybe a better question is when will you do so?)