Originally Posted by
klakhav
I was just tring to book an award ticket from MEL to LHR (connects in BKK) and it was 120K miles. I was then told by an agent that US does not allow anymore bookings over 100K.
In this case your 120K award should only cost 100K then.
As others have already said, you got a dolt of a rep. Call back and talk with someone who knows what they're talking about.