Originally Posted by
smmrfld
I think it's great that FD staff can see my points balance. Several times I've received an upgrade or other amenity because of my high balance (I burn a lot of points but earn them faster); DD staff has also been extra-accommodating. In each instance they've mentioned something like "wow, I've never seen that number of points before", and then provide exemplary service.
I see your point but I think the FD are more reluctant to upgrade us because they want us to use our points for upgrades instead of a complimentary upgrade (for places like HGI, ES, Hamptons) where there is no policy for a comp upgrade.