ive stayed at HGI many times before and had never had an upgrade to a suite. I've asked once for an upgrade (very politely) and the FD desk said no, and that he could if I wanted to use 22k/nights of my 500k+ points. I was thinking hell no...I hate it that the FD can see how many points I have. Is there a way to block it from them?
But yea, dont except any upgrades at HGI because its not in the policy to do so.