Great report. I agree, the UA hard product is great amongst the U.S. airlines, but the soft product is really lacking.
Originally Posted by
Zoui21
Sadly, I didn’t manage to snag a picture of it, or for that matter actually use it, but there was a much more prestigious United check-in desk which was placed behind a glass divider right next to security. The check-in screens read that it was PremierAccess (to which I applied), and its hardwood floors and potted plants definitely suggested it was the place to be. I was slightly pissed about missing it, just because it looked that cool, but hopefully this wasn’t my last chance to use it.
You mean this?
IIRC, that area is reserved for Global First and Global Services (even though the carpet says Premier Access).