Originally Posted by
mjg59
It's exactly how I was treated with old-United. I could only get rebooked on another airline at the airport.
Not the same as mine. PMUA would always rebook me on other carriers over the phone as a 2P. The ICC did this for me on several occasions (I did have the flight info handy though) and even when delays were ATC or weather related (would have missed last connections in most if not all cases. Often enough, I was rebooked on US, but a couple of times on CO (pre-*) and even leaving LGA instead of EWR.
Don't know about post 3/3 though.