Originally Posted by
mjg59
It's exactly how I was treated with old-United. I could only get rebooked on another airline at the airport.
FWIW I was *almost* able to get OAL'd over the phone (agent was willing to work through it, but his supervisor stated a delay had to be 2+ hours before they could do it.)
So yes, they technically can do it but the pessimist in me suspects you'll run into excuses (e.g. you must be delayed X hours, only the airport can do it, etc.) which will otherwise make it hard, if not impossible, to find a resolution.
(Also FWIW I have had pmUA, AA, and DL all OAL tickets over the phone.)