FlyerTalk Forums - View Single Post - Whats with the comments in my bookings ?
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Old Jul 11, 2012, 6:42 am
  #12  
Crazyhotelguy
 
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,691
Originally Posted by slidergirl
there is a "Hidden" notes section for staff to add comments that won't be seen. On the folio screen, sometimes, you'll see "see Hidden" in the normal comments section. sometimes, I could imagine staff forgetting what they are exactly inputting and put things in the Comments section that should really go to "Hidden".
Sometimes, the "DO NOT MOVE" is there because there could be an amenity being delivered and the hotel doesn't want to play "chase the amenity" if a room move happens. Room assignments are subject to change right up until your checkin (an earlier check in has a room still dirty, but the FD will shuffle among same room types to accommodate), so perhaps they want to be sure that you get the exact room assigned.
+1. In most of the hotels that I have worked in, DO NOT MOVE is universal code from a supervisor /manager to other staff that says.... This guest is assigned to this room for whatever reason(typically VIP). Do not reassign this guest for any reason without first consulting with the supervisor/manager.

These comments are typical, however it is unusual for a guest to see them.
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