Originally Posted by
Madame R
9W shows it doesn't understand the internet by introducing "online convenience fees" for customers booking tickets online. It clearly shows
they don't understand service in the internet age by penalizing customers who contribute to the efficiency of their business processes. It's a stupid idea, and utterly customer unfriendly. The only way to refuse this fee is too book a ticket with another airlines.
They forgot customer service long time back .. they were a lot better some years back in all aspects like customer service, flight schedules, inflight service etc etc..
and in some things their actions contradict each other.. they give bonus miles for buying tickets from their website and sometimes have special fares on their website and then they start charging for online ticketing