Originally Posted by
sbm12
I'm actually more surprised that the agent's computer processed it that way than anything else.
I'm not.
The agent's screens are far less robust than some of the stuff we have on the web.
I am often quoted erroneous fees on the phone and have to argue my way out of them. Most recently, it was an award change fee as 1K just a couple days ago.
I suspect it is a deliberate fee collection strategy under the guise of sloppy programming.