FlyerTalk Forums - View Single Post - Whats with the comments in my bookings ?
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Old Jul 9, 2012, 10:48 am
  #10  
lsumegan
 
Join Date: Jun 2008
Location: LA
Programs: DL GM, HH Diamond
Posts: 727
Originally Posted by slidergirl
there is a "Hidden" notes section for staff to add comments that won't be seen. On the folio screen, sometimes, you'll see "see Hidden" in the normal comments section. sometimes, I could imagine staff forgetting what they are exactly inputting and put things in the Comments section that should really go to "Hidden".
Sometimes, the "DO NOT MOVE" is there because there could be an amenity being delivered and the hotel doesn't want to play "chase the amenity" if a room move happens. Room assignments are subject to change right up until your checkin (an earlier check in has a room still dirty, but the FD will shuffle among same room types to accommodate), so perhaps they want to be sure that you get the exact room assigned.
So the comments are on the folio? Or is there somewhere else the OP could have seen them?
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